Return Policy

Paloma Vintage Designs

Thank you for supporting handmade artistry and sustainable design. Because each piece is crafted by hand using reclaimed and vintage materials, every item is truly one-of-a-kind.

Custom & Bespoke Orders

All bespoke and custom-made pieces are final sale. Once work has begun on your commissioned piece, orders cannot be canceled or returned. We encourage you to ask questions and request additional photos or details before placing your order.

Ready-to-Ship Items

For ready-made pieces available for immediate purchase, we accept returns within 14 days of delivery if the item arrives damaged during shipping or is significantly different from its description. Please contact us immediately with photos documenting any issues.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of both the item and packaging. We'll work with you to find a solution, which may include a repair, replacement (if materials allow), or refund.

Exchanges

Due to the unique nature of vintage and reclaimed materials, we cannot offer direct exchanges. However, if you're unhappy with your purchase, please reach out—we're happy to discuss options.

Return Process

To initiate a return, please email [your email] with your order number, photos of the item, and a brief explanation. All returns must be approved before shipping items back. Items must be returned in their original condition.

Questions?

Every piece tells a story, and we want you to love yours. If you have concerns about an order, please don't hesitate to reach out before, during, or after your purchase.